Sarah Sterling

An enthusiastic learner of new skills, software, and creative solutions, Sarah has worked in the hospitality and event industry for over 13 years. Shortly after graduating from UNCG with a BFA in Technical Theatre Production she joined Stonefield Cellars Winery as their Operations Manager, coordinating the administrative aspects of running a small business while managing the winery’s concerts, private parties, public events, and wine production. She now works at the Greater Raleigh Chamber of Commerce as an Event Manager for their innovative forums and annual conferences. Sarah is always ready with a smile and is happy to share her passion for making ideas reality!

Event Management

❖ Develop, plan, and execute event logistics for events and conferences.
❖ Manage event budget tracking, estimates and profitability.
❖ Draft, read, and implement event diagrams, scripts, and production paperwork.
❖ Ensure proper staffing, staff training, and event briefing.
❖ Provide detailed communication and coordination between content team, speakers, and vendors before, during, and after events.
❖ Oversee on-site management and coordination during events.
❖ Perform front-of-house services including ticket sales, event registration, load in and out of event materials, guest engagement, and security.
❖ Work independently and manage multiple projects simultaneously with time management and prioritization skills.

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Public Relations

❖ Engage directly with customers as the face of the business in a
positive, knowledgeable way.
❖ Conduct tours, presentations, class lectures, and public speaking events.
❖ High level of professional communication in-person, over the phone, and through email.
❖ Create weekly social media posts and monthly promotional emails.
❖ Develop and execute revenue-creating programs to drive new customers while maintaining a high customer retention.
❖ Oversee detailed customer database management.
❖ Manage booking software, event databases, ticketing and sales.

Office Administration

❖ Oversee Accounting, Payroll, Accounts Payable, Accounts Receivable, and Cash Handling.
❖ Develop a yearly budget and monitor business costs, reimbursements, and reallocate business funds as needed.
❖ Compile, analyze, and document data reports on a monthly, annual and special basis.
❖ Organize and oversee multi-phase production schedules.
❖ Produce and analyze Inventory Reports, predict restocking thresholds, identify and research applications for current and emerging industry trends.
❖ Ensure business compliance with all federal and state laws, safety policies, and reporting procedures.
❖ Re-ordering, stocking, and maintaining office supply inventory.
❖ Ensure all Technical Devices, Point of Sale System, and software are up to date and running properly.

Technology

❖ Design and maintain websites. Experience with GoDaddy, Bluehost, WordPress, Squarespace, SEO, HTML & CSS coding, FTP programs.
❖ Build and manage small-scale internet and business networks (Windows platform).
❖ Build custom desktop computers.
❖ Setup and manage interactions with payment processors, programs, subscriptions and online accounting. Experience with Clover, Square, PayPal, WooCommerce, and proprietary payment portals.
❖ Proficiently operate Microsoft 365, Intuit, and CRM programs.
❖ Database creation and optimization.
❖ Create plots, plans, and designs using software. Experience with AutoCAD, Vectorworks, Lightwright, Canva, Krita, GIMP, ClipStudio, Adobe.
❖ Operate with a high level of computer literacy and proactive learning of new & emerging technologies.

Creative Development

❖ Lead small-scale professional winemaking (2,000 cases/year) and teach winemaking courses.
❖ Facilitate weddings as a Day-Of Coordinator.
❖ Create edible charcuterie designs for parties up to 100 guests.
❖ Digitally draw illustrations, create maps, and re-touch/edit photographs.
❖ Bake breads and sweet-goods.
❖ Proficiently sew, perform light wood/metalwork, and paint.

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Joseph Sterling

An experienced project manager, Joseph originally received his Associates in Game Design and Programming from Wake Tech while working on multiple game projects. He then went on to develop and expand his skills as the Head of Project Management for the website-building company Simple.biz and is now working as the Operations Manager for Design Master Software, a small team of developers that creates and maintain an expansive suite of tools for AutoCAD and Revit. Enthusiastic and solutions-driven, Joseph can chart the map to conquer any problem thrown his way.

Programming

❖ Completed an Associates in Simulation and Game Design in 2018 with a focus in Programming
❖ Contributed to an end cap game as a physics coder for puzzle/platformer title using Unity
❖ Worked on multiple mobile application projects using C# and Java
❖ Utilized custom scripts created with Javascript for Google Sheets

Project Management

❖ Served as Head of Project Management for Simple.biz in Durham NC
❖ Interacted directly with clients to deliver results to their requirements
❖ Founded and hired my own team of project managers and website designers to best serve our clientele
❖ Created and maintained knowledge base for current editor and developer software while researching and implementing new software and automations to streamline workflow

Operations Management

❖ Operations manager at Design Master Software
❖ Overhauled the record keeping methods and established automations using the Hubspot CRM
❖ Learned the software involved as well as a working knowledge of architectural electrical, HVAC, and plumbing engineering to better answer technical support questions
❖ Revamped existing billing software systems to better automate with existing tools

Game Development

❖ PLT-4MR — Physics coder for puzzle/platformer title using Unity. Assisted with animations and supplied voice over work. Exhibited a high proficiency with Unity and C#.
❖ Sip N Strut — Small production outfit that covers personal projects
– Written and published multiple supplemental materials for the Dungeons and Dragons 5e rule set
– Co-authored a significant change to the Ryuutama system to alter it to fit a survival, Pokemon theme
– Creating a mobile application to better play the altered Ryuutama game